By booking a session with Root & Bloom Counselling, you agree to the following terms and conditions. These terms are in place to ensure a respectful, clear, and supportive working relationship between us.
Service Overview
Root & Bloom Counselling offers wellness counselling services, including:
- Clarity Sessions (introductory, non-counselling conversations)
- Online Counselling Sessions
- In-Person Counselling Sessions
Root & Bloom Counselling is owned and operated by Charnay Nell, Specialist Wellness Counsellor listed with the ASCHP (Reg. No. SWC25/15081).
Please note: I do not provide psychological or medical services, diagnosis, or psychotherapy. Where necessary, I will refer you to an appropriate professional.
Confidentiality & Privacy
- All sessions are confidential, unless required by law to disclose information (e.g., if you or someone else is at immediate risk of harm).
- Your personal information is kept safe and stored securely in compliance with POPIA (Protection of Personal Information Act).
- Bookings are managed via Zanda, a UK-based, secure booking platform. Your personal data is encrypted, protected, and never shared without your explicit consent.
Creating a Client Profile
- You will be required to create a personal profile on Zanda to complete bookings. This ensures compliance with privacy laws, secures your information, and allows you to manage appointments directly.
- By creating a profile, you consent to your information being stored securely for the purpose of providing you with services.
Fees & Payment
- Clarity Session: R150 (20 minutes)
- Online Counselling Session: R500 (50–60 minutes)
- In-Person Counselling Session: R650 (50–60 minutes)
- All session fees are payable at the time of booking via the secure Zanda platform.
- Please note: Sessions are not covered by medical aid. You are responsible for payment of all fees.
Cancellation & Rescheduling Policy
- At least 24 hours’ notice is required for cancellations or rescheduling.
- If you cancel with less than 24 hours’ notice or do not attend your session, the session fee will not be refunded.
- If you need to reschedule, please use your Zanda client account or contact me directly.
Scope of Practice
- I work within the scope of practice defined by the ASCHP. I do not provide clinical diagnosis or treatment for psychiatric or medical conditions.
- If your needs fall outside of my scope of practice, I will recommend a referral to an appropriate professional (e.g., psychologist, medical doctor, or social worker).
Your Responsibilities
- Please ensure you are in a quiet, private space for online sessions to protect your confidentiality.
- For in-person sessions, please arrive on time. Late arrival may shorten the length of your session.
Complaints
If you are unhappy with the service you have received, you have the right to raise your concern. You may also escalate complaints to the ASCHP if necessary:
📧 info@aschp.net | 🌐 www.aschp.net
Agreement to Terms
By booking and attending any session with Root & Bloom Counselling, you confirm that you have read, understood, and agreed to these terms and conditions.
If you have any questions about these terms, please reach out before booking your session.
→ Contact me: +27 68 939 2577